Shipping Policy
At Sospiro, we are committed to delivering a seamless and refined experience from the moment you place your order. Every item is carefully prepared, packaged, and shipped with precision to ensure that your fragrance journey begins beautifully.
Our products are shipped worldwide, and we continuously work to expand our delivery regions. If we do not yet ship to your country, we encourage you to subscribe to our newsletter for future updates.
Order Status
Once your order has been successfully placed, you will immediately receive:
An order confirmation email
Your order number
A summary of your purchase
After our logistics team prepares your parcel and hands it over to our international shipping partners, you will receive a second email containing your tracking number.
You can track your order at any time using the courier’s tracking portal.
Important notes:
Order status may take up to 48 hours to update after order placement
During weekends and public holidays, updates may take up to 72 hours
Delays may occur during national holidays, seasonal peaks, and customs inspections
Some shipments may require personal identification (ID/passport number) for customs clearance, depending on your country. Failure to provide this information may delay or return the shipment. In such cases, no refund will be issued.
Delivery Times
Delivery times begin once your order has been dispatched. Actual delivery timing may vary depending on your region, local customs regulations, and courier processing.
Estimated international delivery timeframe:
Country / Region
Estimated Delivery Time
Notes
United Arab Emirates
1–2 Working Days
Local courier delivery
GCC Countries
3–5 Working Days
Subject to customs clearance
Middle East
3–5 Working Days
Subject to customs
United Kingdom
3–5 Working Days
Subject to customs
Europe
3–5 Working Days
Subject to customs
United States
3–5 Working Days
May require ID for customs clearance
Canada
3–5 Working Days
Subject to customs
Rest of the World
3–5 Working Days
Subject to customs
Delivery times are estimates and may be extended by customs inspections, courier delays, or local regulatory requirements.
Shipping Charges
Shipping fees vary based on destination, weight, and courier rates. The final shipping fee will be displayed at checkout.
Please note:
Shipping charges are non-refundable
Customs duties, import taxes, and government fees are not charged by Sospiro and must be paid directly by the customer to their local customs authority
If customs fees are refused, the order will be returned and no refund will be issued
Delivery Zones
Sospiro ships to a wide selection of countries. If your country does not appear at checkout, it may currently be outside our shipping network.
We are continuously working to expand our international coverage. Please subscribe to our newsletter to stay informed about new delivery regions and updates.
Country-Specific Requirements
Some countries have special regulations regarding fragrance imports. Please review the notes below carefully.
Italy
Italian customs may require:
Proof of personal use
Completion of declaration forms
Verification with local customs authorities
Failure to submit required documentation may result in delays or return of the shipment. Returned items due to incomplete documentation are not eligible for a refund.
Countries with Restrictions
Due to international regulations governing the transport of flammable goods, certain countries do not accept fragrance shipments. If your country is restricted, the system will prevent checkout.
For clarification, please contact our customer service team.
Customs, Taxes & Duties
Sospiro does not charge customs duties, VAT, or import taxes.
These charges are imposed by your country’s customs authority and must be paid directly by the customer.
If customs charges are refused:
The courier will return your parcel
Your order will not be refunded
Need Assistance?
Our team is here to assist with any shipping-related inquiries:
Email: info@sospiro.com